Experience

Implementation Specialist

Impartner (aquired Amplifinity in 2019) (Ann Arbor, MI)

  • Setup and configure web-based referral software for clients.
  • Use HTML and CSS to customize default templates for the applications web pages.
  • Work with client success team, and the development team to find solutions to unique client needs.
  • Configure proprietary Salesforce Connector.
  • Use Photoshop software, to make changes to client assets, when needed.
  • Constantly assess the proprietary CMS and control room and recommend updates to improve internal and external usability.
  • Regularly Update HTML based emails to meet changing Gmail and Outlook standards.
  • Use JavaScript, HTML, and CSS to create new navigation system for clients.

Youth and Adult Services Supervisor

Ann Arbor District Library (Ann Arbor, MI)

  • Create and manage a schedule for over 100 staff members, including regular shifts, programing, special events, and various other employee obligations using Schedule Source software.
  • Work closely with various departments to ensure good communication, resolve interdepartmental problems, and ensure schedule accuracy.
  • Directly responsible for supervising a team of approximately 70 full and part time employees, across 5 locations, including mentoring team members to assist them in accomplishing their career goals, and overseeing improvement plans.

Documentation Shared Service Center Manager

Panalpina (Now DSV) (Taylor, MI)

  • Managed a small team of Ocean Export Documentation Agents to provide all ocean export documentation needs for the Midwest region.
  • Communicated regularly with the Information Technology department about challenges to documentation process and tools.
  • Provided monthly productivity reports to upper management by pulling data from proprietary databases, and using Microsoft Excel to refine the data.

Ocean Export Agent

Panalpina (Now DSV) (Taylor, MI)

  • Responsible for booking and arranging transport for ocean exports for local customers shipping internationally.
  • Assisted customers with collecting information for customs clearance at destination port.
  • Reviewed and submitted data to the U.S. Census Bureau for customers.
  • Reviewed documentation for hazardous shipments.